Fair Trading and Advertising Policy

Last updated: 12/02/2025

1. Introduction

The Groove Man is committed to honest and transparent business practices. We ensure compliance with the Fair Trading Act 1989 (QLD) and the Australian Consumer Law (ACL) to prevent misleading or deceptive advertising and ensure fair trade practices.

2. Compliance with Fair Trading and Consumer Protection Laws

Our advertising, promotions, and sales practices comply with:

  • Fair Trading Act 1989 (QLD) – Regulating trade practices and consumer transactions.
  • Competition and Consumer Act 2010 (Cth) – Prohibiting misleading conduct and false representations.
  • Australian Consumer Law (ACL) – Protecting consumers from unfair business practices.

3. Misleading or Deceptive Conduct

We ensure that all marketing materials:

  • Accurately represent product features, pricing, and performance.
  • Avoid false or exaggerated claims that could mislead consumers.
  • Clearly disclose all terms and conditions related to promotions, discounts, and warranties.
  • Do not use bait advertising—where products are advertised without reasonable supply available.
  • Are truthful about product availability and expected delivery times.

4. Pricing and Promotions

  • All pricing must be clear, accurate, and inclusive of applicable fees or taxes.
  • Discounts and promotions must be genuine and not misleading about potential savings.
  • Advertised price comparisons must be based on actual previous pricing, not inflated reference prices.

5. Consumer Rights and Guarantees

The Groove Man upholds consumer rights under the ACL, including:

  • Guarantees on product quality, fitness for purpose, and durability.
  • Refunds, replacements, or repairs for faulty products as required by law.
  • Honouring all advertised warranties and service commitments.

6. Digital and Online Advertising

All digital advertising, including social media promotions and website content:

  • Must be truthful and transparent.
  • Cannot use fake reviews or testimonials.
  • Must clearly identify sponsored content or paid promotions.

7. Staff and Partner Responsibilities

All employees, affiliates, and partners involved in marketing and sales must:

  • Adhere to legal advertising standards.
  • Ensure accurate product representations.
  • Report any potential misleading claims to management for correction.

8. Compliance Monitoring and Penalties

The Groove Man conducts regular reviews of advertising materials and sales practices to ensure compliance. Breaches of this policy may result in disciplinary action, corrective advertising, and legal penalties under consumer protection laws.

9. Contact Us

For inquiries regarding fair trading and advertising compliance, contact us:

The Groove Man
Email: info@thegrooveman.com
Phone: 0468 474 556
Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia