Privacy policy

Last updated: 11/02/2025

1. Introduction

The Groove Man ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, store, use, and share personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any other applicable state and federal privacy laws.

2. Data We Collect

We gather information to improve our services, process orders, and communicate with customers. The data we collect includes:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.
  • Transaction Details: Purchased products, order history, payment information (processed securely via third-party providers).
  • Technical Data: IP addresses, browser type, operating system, and browsing behavior on our website.
  • Customer Interaction Data: Emails, chat logs, and feedback.

3. How We Collect Information

We obtain information in several ways:

  • Directly from You: When you create an account, place an order, sign up for our newsletter, or contact us.
  • Automatically: Via cookies, tracking pixels, and analytics tools when you use our website.
  • Third Parties: Payment processors, shipping providers, and marketing platforms.

4. Why We Collect and Use Data

We use collected data to:

  • Process and Fulfill Orders: Verify transactions, arrange delivery, and send order updates.
  • Enhance User Experience: Improve website functionality and personalize product recommendations.
  • Marketing and Promotions: Send relevant offers (opt-in required; opt-out available anytime).
  • Security and Fraud Prevention: Detect suspicious activity and protect customer data.
  • Legal and Compliance Requirements: Meet obligations under Australian consumer law, privacy regulations, and industry standards.

5. How We Store and Secure Data 

We safeguard personal data using encryption, firewalls, and secure servers. Payment details are processed by PCI DSS-compliant third-party providers. We retain data only as long as necessary for business and legal purposes and in accordance with data retention laws.

6. Sharing Your Data We do not sell personal information.

We may share data with:

  • Service Providers: Payment gateways, couriers, email platforms, and analytics tools.
  • Legal Authorities: When required by law or to protect against fraud.
  • Business Transfers: In case of a merger or acquisition.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience and analyze site performance. You can manage cookie settings via your browser. Our use of tracking technologies complies with the Privacy Act 1988 (Cth) and the Telecommunications (Interception and Access) Act 1979 (Cth).

8. Accessing and Updating Your Information

You have the right to request access to, correction of, or deletion of your personal data in line with the APPs and the Freedom of Information Act 1982 (Cth). Contact us at  info@thegrooveman.com to exercise these rights.

9. Marketing Communications

We send promotional emails to subscribers in compliance with the Spam Act 2003 (Cth). You can unsubscribe at any time via the link in our emails.

10. Changes to This Policy

We may update this Privacy Policy as needed to reflect changes in laws, regulations, and industry standards. Changes take effect when posted on our website.

11. Contact Us

For privacy-related inquiries, contact us at: The Groove Man
Email: info@thegrooveman.com
Phone: 0468 474 556
Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia