Warranty and Repairs Policy

Last updated: 11/02/2025

1. Introduction

The Groove Man is committed to providing high-quality products backed by Australian Consumer Law (ACL) and relevant Queensland regulations. This Warranty and Repairs Policy outlines statutory guarantees, manufacturer warranties, and available repair options for faulty products.

2. Statutory Guarantees (Australian Consumer Law)

Under the ACL, all products come with automatic consumer guarantees that cannot be excluded. Customers are entitled to a repair, replacement, or refund if a product:

  • Has a major fault or defect that makes it unfit for its intended purpose.
  • Does not match the description, sample, or demonstration model.
  • Is not of acceptable quality, including durability and performance.

A major failure means the product:

  • Is unsafe to use.
  • Has a defect that would have stopped someone from buying it had they known.
  • Cannot be easily fixed within a reasonable timeframe.

If the failure is minor, we may offer a repair or replacement, rather than a refund. The determination of whether an issue is major or minor is based on ACL guidelines.

3. Manufacturer Warranties

Many of our products are covered by manufacturer warranties, which may extend beyond statutory guarantees. These warranties:

  • Vary in length and coverage based on the manufacturer’s terms.
  • Typically cover defects in materials or workmanship.
  • Do not cover accidental damage, misuse, or normal wear and tear.

If a product is covered under a manufacturer’s warranty, we will assist in facilitating warranty claims where possible. Customers may also contact the manufacturer directly for warranty service.

4. Repair Options

If a product is faulty and qualifies for repair under ACL or a manufacturer warranty, we will:

  • Assess the fault to determine the appropriate remedy.
  • Arrange for repair at no cost if covered under warranty.
  • Provide an alternative solution if repairs are not feasible.

For out-of-warranty repairs, we can recommend trusted repair specialists and provide an estimated cost before proceeding.

5. How to Make a Warranty or Repair Claim

To initiate a claim, please contact our support team at info@thegrooveman.com with the following details:

  • Order number.
  • Description of the issue.
  • Photos or videos of the product and fault (if applicable).
  • Proof of purchase (receipt, tax invoice, or order confirmation).

Once your claim is assessed, we will provide instructions for returning the item or arranging repairs. Customers are responsible for shipping costs unless covered under ACL or manufacturer warranty.

6. Contact Us

For warranty or repair inquiries, please contact us at:

The Groove Man
Email: info@thegrooveman.com
Phone: 0468 474 556
Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia