Contact and Support Policy

Last updated: 12/02/2025

1. Introduction

The Groove Man is committed to providing efficient and reliable customer support. This policy ensures clear communication channels for general inquiries, warranty claims, technical support, and order assistance.

2. Contact Information

For all customer service requests, you can reach us via the following methods:

Email: info@thegrooveman.com (General inquiries, support, and warranty claims)

Phone: 0468 474 556 

Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia (For correspondence and product returns)

Online Contact Form: Available on our website for quick inquiries.

3. Support Services

We offer customer assistance for:

• Product inquiries – Information on features, specifications, and compatibility.
• Order support – Assistance with tracking, modifications, or cancellations.
• Technical support – Troubleshooting guidance for audio equipment.
• Warranty claims – Processing product defects and replacement requests.
• Returns and refunds – Guidance on eligibility and return process.

4. Warranty and Claims Process

To lodge a warranty claim, follow these steps:

• Provide proof of purchase (receipt, tax invoice, or order confirmation).
• Describe the issue and attach photos/videos where applicable.
• Submit your claim via email or our online contact form.
• Await response – Our support team will assess and provide next steps within 1-2 business days.

5. Response Timeframes

We strive to provide timely assistance:

• General inquiries: Responded to within 1-2 business days.
• Technical support: Initial response within 1-2 business days.
• Warranty and claims: Assessment and next steps provided within 5 business days.

6. Contact Us

For further assistance, please reach out to:

The Groove Man
Email: info@thegrooveman.com
Phone: 0468 474 556
Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia