Terms & Conditions

Effective Date: 11/04/2025

These Terms and Conditions ("Terms") govern your use of thegrooveman.com (the "Website") and any products or services offered by The Groove Man. By accessing or using our Website or purchasing our products or services, you agree to be bound by these Terms.

1. About Us

The Groove Man
23 Arthur Terrace, Red Hill QLD 4059, Australia
Email: info@thegrooveman.com
Phone: 0468 474 556

2. Scope of Services

The Groove Man offers:

  • Specialist vinyl record cleaning and flattening services

  • Retail of home audio equipment and accessories through our online store

All services are provided either in-person by appointment or via postal submission. Online purchases are subject to shipping availability and our store policies.

3. Acceptance of Terms

By visiting our Website or using any of our services or purchasing any products, you agree to these Terms and our associated policies, including our Privacy Policy and Refund Policy. If you do not agree, please do not use our site or services.

4. Ordering and Payments

We accept online orders via our secure Shopify platform. All prices are listed in AUD and include GST where applicable. Orders are confirmed once full payment is received.

5. Record Services Terms

By submitting vinyl records to The Groove Man for cleaning or flattening:

  • You affirm ownership of the records or permission to service them

  • You acknowledge there is a degree of risk in the flattening process

  • The Groove Man is not liable for cosmetic changes or structural issues caused by pre-existing damage or severe warps

  • Services are provided on a best-effort basis; outcomes are not guaranteed

6. Returns and Refunds

Our return and refund policy is available at Refund Policy. We do not charge for unsuccessful flattening attempts, and we are transparent about service limitations prior to commencement.

7. User Conduct

You agree not to misuse this Website or our services. Prohibited behaviours include but are not limited to:

  • Illegal activity

  • Transmitting harmful code

  • Violating intellectual property rights

  • Attempting to interfere with our systems

8. Intellectual Property

All content on this Website is the property of The Groove Man unless otherwise stated. You may not reproduce, distribute, or exploit any content without written permission.

9. Third-Party Tools and Links

We may provide access to third-party tools and external links. These are provided “as is” and we are not liable for their functionality or content.

10. Modifications

We reserve the right to change these Terms at any time. Continued use of the Website and our services constitutes acceptance of any modifications. Please check this page periodically.

11. Limitation of Liability

The Groove Man is not liable for:

  • Indirect or consequential losses

  • Damages arising from misuse of products or services

  • Loss or damage during postal delivery not caused by our negligence

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved under Australian legal jurisdiction.

13. Contact

Questions about these Terms should be directed to info@thegrooveman.com.