Terms & Conditions

Effective Date: 11 April 2025

These Terms and Conditions (“Terms”) govern your use of https://thegrooveman.com (the “Website”) and any products or services offered by The Groove Man. By accessing or using our Website or purchasing our products or services, you agree to be bound by these Terms.

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1. About Us

The Groove Man
23 Arthur Terrace, Red Hill QLD 4059, Australia
Email: info@thegrooveman.com
Phone: 0468 474 556
ABN: 36 672 060 259

2. Scope of Services

The Groove Man provides the following:

• Specialist vinyl record cleaning and flattening services (by appointment or postal submission)
• Retail of home audio equipment and accessories through our online store

All online purchases are subject to stock availability and our published store policies.

3. Acceptance of Terms

By visiting our Website, using our services, or purchasing products, you agree to these Terms and our associated policies, including our Privacy Policy and Refund Policy. If you do not agree, please discontinue use of our Website and services.

4. Ordering and Payments

• Orders are placed securely through our Shopify platform.
• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• Orders are confirmed only once full payment is received.

5. Record Services Terms

By submitting vinyl records to The Groove Man for cleaning or flattening, you agree that:

• You own the records or have permission to authorise the service.
• Flattening carries a degree of risk, and results are not guaranteed.
• The Groove Man is not liable for cosmetic or structural changes resulting from pre-existing damage, manufacturing defects, or severe warps.
• All services are provided on a best-effort basis.

6. Returns and Refunds

Our return and refund process is outlined in our Refund Policy. We do not charge for unsuccessful flattening attempts and disclose all service limitations before work begins.

7. User Conduct

You agree not to misuse this Website or our services. Prohibited actions include (but are not limited to):

• Engaging in unlawful activity
• Uploading or transmitting malicious code
• Violating intellectual property or privacy rights
• Attempting to disrupt or compromise our systems

8. Intellectual Property

All content on this Website, including text, images, graphics, and product information, is the property of The Groove Man unless otherwise stated. You may not copy, distribute, or exploit any content without prior written consent.

9. Third-Party Tools and Links

We may provide access to third-party tools or external links for convenience. These are provided “as is,” and we accept no responsibility for their availability, performance, or content. Use of third-party tools or sites is at your own risk.

10. Modifications

We reserve the right to amend these Terms at any time. Updates will be effective upon posting on this page. Continued use of the Website or our services after such changes constitutes acceptance of the revised Terms.

11. Limitation of Liability

To the fullest extent permitted by law, The Groove Man is not liable for:

• Indirect, incidental, or consequential losses
• Damage arising from misuse or improper installation of products
• Loss or damage during postal transit not caused by our negligence

Nothing in these Terms limits your rights under Australian Consumer Law.

12. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved under the exclusive jurisdiction of the courts of Queensland.

13. Contact

Questions regarding these Terms may be directed to:

Email: info@thegrooveman.com