Product Safety Compliance Policy

Last updated: 12/02/2025

1. Introduction 

The Groove Man is committed to ensuring that all electrical and electronic products supplied meet the highest safety and energy efficiency standards in compliance with Australian Standards (AS/NZS) and Queensland regulations. This policy outlines our adherence to electrical safety laws, consumer protections, and energy efficiency regulations under Australian law.

2. Compliance with Electrical Safety Standards

All electrical products supplied by The Groove Man must meet the following Australian and New Zealand safety standards:

  • AS/NZS 3100 – General requirements for electrical equipment safety.
  • AS/NZS 60065 – Safety requirements for audio, video, and similar electronic apparatus.
  • AS/NZS 60335.1 – Household electrical appliance safety.
  • AS/NZS 3820 – Essential safety requirements for electrical equipment.

In addition, all plug-in electrical devices must comply with Queensland's Electrical Safety Act 2002 and be marked with the Regulatory Compliance Mark (RCM) to indicate full safety certification.

3. Energy Efficiency and GEMS Compliance

To meet Australia’s energy efficiency requirements, The Groove Man ensures that:

  • Electrical products comply with the Greenhouse and Energy Minimum Standards (GEMS) Act 2012.
  • Energy-consuming devices meet Minimum Energy Performance Standards (MEPS) as set by the Australian government.
  • Relevant products display the Energy Rating Label (ERL) where applicable.

Failure to comply with GEMS regulations may result in penalties, product recalls, or restrictions on sales.

4. Testing and Certification Requirements

Before any electrical product is offered for sale, The Groove Man ensures that:

  • Products are tested and certified by accredited laboratories.
  • Required documentation, including Certificates of Suitability (CoS) and test reports, are available for regulatory inspection.
  • Only products meeting safety and energy efficiency laws are supplied to customers.

5. Product Recalls and Consumer Safety Measures

In the event of a product recall due to safety concerns, The Groove Man follows the guidelines set by:

  • Australian Competition and Consumer Commission (ACCC).
  • Electrical Safety Office (Queensland Government).
  • GEMS Regulator (for energy efficiency-related recalls).

Customers will be notified promptly, and appropriate remedies such as refunds, replacements, or repairs will be provided.

6. Reporting and Compliance Checks

To maintain compliance, we conduct regular internal audits and ensure that all suppliers adhere to AS/NZS safety standards. Customers can report any safety concerns or non-compliant products to our support team.

7. Contact Us

For inquiries regarding product safety compliance, certification, or energy efficiency, please contact:

The Groove Man
Email: info@thegrooveman.com
Phone: 0468 474 556
Address: 23 Arthur Terrace, Red Hill QLD 4059, Australia